Dr Hüseyin Güngör is a lecturer at the University of Amsterdam Business School and an international consultant with complex problem-solving skills gained at McKinsey & Company.


Currently, he is exploring Artificial Intelligence in Customer Experience, Strategy and Marketing.


Previously, Hüseyin was a global expert for service operations and customer experience at McKinsey & Company. He also worked as director of customer experience at EY VODW, a strategy and marketing consultancy with a team of 100+ consultants, based in The Netherlands.


Prior to consulting he was an investment and retail banker for Demirbank (HSBC), marketing manager for Philips, and head of savings accounts & call centre for DHB Bank.


Dr Hüseyin Güngör received his PhD degree in Business Studies and his Master’s degree in International Relations, both from the University of Amsterdam.

Huseyin Gungor



University of Amsterdam

Director of Customer Experience


Global Expert Service Operations & Customer Experience

McKinsey & Company

Founder & Chief Customer Officer

Emotional Loyalty Consulting

Visiting Researcher in Business Studies / Marketing

University of Amsterdam

Head of Savings Acc. & Call Centers

DHB Bank

Marketing Manager

Philips Lighting




DHB Bank


University of Amsterdam

PhD; Business Studies


University of Amsterdam

Master's ; Politics & International Relations

  • LinkedIn

Volunteer Experience:


Member of the Advisory Council

Harvard Business Review


Member of the Advisory Panel of Executives

The Wharton School


Jury Member

NCCA - Nationale Contact Center Awards